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Privacy Policy

PRIVACY POLICY

SECTION 1: WHAT DO WE DO WITH YOUR INFORMATION? When you purchase something from Queen 21, INC, as part of the buying and selling process, we collect personal information such as your name, address, and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with insights about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

By inputting your phone number at checkout, you consent to receiving recurring automated marketing messages via text through an automatic telephone dialing system. Consent is not a condition of purchase. Message and data rates may apply. Opt out by texting STOP or following the provided instructions.

Phone numbers collected for SMS consent will not be shared with third parties or affiliates for rent/marketing purposes under any circumstances.

SECTION 2: CONSENT How do you get my consent?

When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, we imply that you consent to our collecting and using it for that specific purpose only.

If we request personal information for a secondary reason, such as marketing, we will either ask for your expressed consent or provide an opportunity to decline.

How do I withdraw my consent?

If you opt-in and later change your mind, you may withdraw your consent for us to contact you or continue collecting, using, or disclosing your information by contacting us at support@queen21.com.

SECTION 3: DISCLOSURE We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4: E-COMMERCE PLATFORM Our store is hosted on a secure e-commerce platform that allows us to sell our products and services to you.

Your data is stored through the platform’s data storage, databases, and general application. They store your data on a secure server behind a firewall.

Payment: If you choose a direct payment gateway to complete your purchase, your payment data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). It is stored only as long as necessary to complete your transaction and then deleted.

All direct payment gateways adhere to PCI-DSS standards managed by the PCI Security Standards Council, which ensures the secure handling of credit card information.

For more insight, you may also want to read our e-commerce platform’s Terms of Service and Privacy Statement.

SECTION 5: THIRD-PARTY SERVICES Third-party providers we use will collect, use, and disclose your information only as necessary to perform the services they provide to us.

Certain providers, such as payment gateways, have their own privacy policies governing how they handle personal information. We recommend reading their policies to understand how your information will be managed.

If you leave our store’s website or are redirected to a third-party website, you are no longer governed by this Privacy Policy or our Terms of Service.

SECTION 6: SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.

If you provide credit card information, it is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. While no method of transmission over the internet is 100% secure, we implement industry standards to protect your data.

SECTION 7: COOKIES Here is a list of cookies we use. You may opt-out if desired:

  • _session_id: Allows us to store session information.
  • _visit: Used by internal stats trackers to record visits.
  • _cart: Stores cart contents.
  • _secure_session_id: Ensures session security.

Queen 21, INC uses cookies to track shopping cart activity, including abandoned carts, to send relevant reminders via SMS.

SECTION 8: AGE OF CONSENT By using this site, you confirm you are at least the age of majority in your state or province of residence or have given consent for minor dependents to use this site.

SECTION 9: CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time. Changes take effect immediately upon posting. If material changes occur, we will notify you here.

If Queen 21, INC is acquired or merged with another company, your information may be transferred to the new owners.

SECTION 10: TERMS OF USE FOR SMS COMMUNICATIONS Consent for SMS Communication By opting in, you agree to receive recurring SMS/text messages from Queen 21, INC through your wireless provider. Messages may be sent using an automatic telephone dialing system or other technology.

Types of SMS Communication Messages may include service updates, alerts, order status, promotional offers, discounts, abandoned cart reminders, and other marketing messages.

Messaging Disclosures

  • Message frequency may vary.
  • Message and data rates may apply.
  • Opt out anytime by texting STOP.
  • For assistance, text HELP or visit www.queen21.com.

QUESTIONS AND CONTACT INFORMATION If you wish to access, correct, amend, or delete personal information we have about you, or if you have any concerns, contact our Privacy Compliance Officer at support@queen21.com.